Business Continuity Plan
Caldwell Securities, Incorporated has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Sine the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us - If after a significant business disruption you cannot contact us directly as you usually do at (415) 962-2526 or any of the direct lines (415) 367-4980 for John Helmer, (415) 367-4981 for Joe Helmer, or (415) 367-4982 for Christopher Anderson, the home and cellular phones for John Helmer are (925) 838-0338 and (925) 984-4430 respectively. Similarly for Joe Helmer, the home and cellular phone numbers are (415) 454-2052 and (415) 730-2205. You may also visit our web site at http://www.cald.com to see if there is any further information. If you cannot contact us through any of those means you should contact our clearing firm, Wedbush Morgan Securities, at the number provided on your account statement. Account status and balances may be accessed at http://www.mysecuritiesaccount.com/.
Our Business Continuity Plan - We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counterparty impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Wedbush Morgan Securities, Inc., backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that they have adequate technological redundancy in place and that alternative operational services have been prepared. Your orders and requests for funds and securities, however, could be delayed during this period.
Varying Disruptions - Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a buidling housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business operations to a site outside of the affected area, and recover and resume business within one week. In either situation, we plan to continue in business, and will notify you through our website http://www.cald.com/ or our customer emergency number, (415) 454-2052, on how to contact us. If the signficant business disruption is so severe that it prevents us from remaining in business, we will assure our customers' prompt access to their funds and securities.
For more information - If you have questions about our business continuity planning, you can contact us at (415) 962-2526.